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  FAQ (Frequently Asked Questions) Deutsch
   
1 WHICH FIGURINES DO YOU PAINT?
 

We paint Historical, Fantasy, Tanks, Vehicles,
Buildings, Air-crafts in Metal, Plastic, Resin and Flat-tin Figures in all scales of  Any Historical Period.

   
2 DO YOU NEED UNIFORM REFERENCES?
 

We have a large number of “Osprey Reference Manuals / Books and numerous Web-pages, as Guidelines for Uniforms. But you have to mention the serial number and the page we should follow to paint your figures.

(A)
- We deliver figurines painted to your specific, detailed requirements. In short …. We simply meet with your demand !


1.   All you have to do is to send us a sample, with clearly written istructions in simple words … and we will take it from there. And …. Thank you for not writing long  stories or a painting guide that is difficult to understand

2.  
 A photograph or a clear picture along with the order will give us a  clear idea and will avoid any miscommunications / lapses from us as well as from you.  I.e., If you need  different colours for uniforms please specifically mention so. Or else, the finished Product will be identical to the picture.

3.  Please adhere to the final specifications that were placed originally with the order. Avoid as much as possible,  changes / alterations / painting instructions that were placed along with the original order THIS IS THE MOST VULNERABLE AREA WHERE MANY MISTAKES CAN HAPPEN.
 
Kindly note that the original specifications / requirements shall be carried out as agreed at the time of the placement of order.  No alterations to specifications will be entertained / accepted during the finishing process and or after completion of order. Any such last minute alterations will leave us with no choice but to charge you extra for all changes requested.

We strongly advise you to “sort and pack” the figurines under careful supervision, preferably by your self. Please handle with care all figurines with Bayonets, Swords, Flag-masts, Plumes etc., as these are easily damaged.


(B) - CAN I SEND FIGURINES DIRECT FROM THE MANUFACTURER?
        
       
" NO "

We DO NOT accept figurines direct from the  manufacturer nor through other sources. .

   
3 IF THE FIGURINES ARE NOT PAINTED TO MY EXPECTATIONS, WHAT THEN?
 

If the final product has fallen short of your expectations due to our errors or miscommunications and on reasonable grounds etc, we shall undertake to re-paint it free of charge.
Any such complaints must be reported to us withing 14 days from date of receipt of parcel.

   
4 HOW DO YOU PAINT FIGURINES?
 

Well… this is how it goes……….

•First ……The figurines are cleared of “Mould Lines” and……..
                                    
•Then assembled if the figurines are in knocked-down form ……..
                                    
•A Primer Paint Coat (Usually Grey) is applied to gain a smooth effect to the finished product.

( We also accept pre-prime coated figurines for painting )
•Then the process of painting begins. Our hand-picked artists with dedication patience and attention to minute detail painstakingly bring into colourful life with the finest acrylic paints using customized fine-sable brushes. The paints are mixed and blended to perfection exclusively to your specific requirement at our factory equipped with the latest state-of-the-art equipment & accessories.


(ALL FIGURINES ARE MATT-VARNISHED INDIVIDUALLY PACKED WITH MAXIMUM CARE AND ATTENTION IN FOAM OR INDIVIDUAL BOXES AND PUT IN MASTER CARTOONS FOR SHIPMENT)

WHAT IS YOUR PRESENT WORK FORCE?“The Team” is 75+ hand-picked, dedicated skilled artists with plans for expansion.  We handle an average of 60 - 70 orders per month at any given time.

   
5 HOW DO YOU PAINT HORSES WHEN THERE IS NO INSTRUCTION?
  We Paint in colors that resemble and are closest to the Natural and Real ThingSee Eg:-
6 HOW DO WE PAY FOR YOUR SERVICES?
  Well….  That’s easy. Your options are………
6.1 PREFERABLY, FULL PAYMENT AT THE PLACEMENT OF ORDER, PLEASE
 

 

A)By Personal Cheque/ Bank Draft drawn in favour of "Fernando Enterprises" - NO MONEY ORDERS ACCEPTED!

B) Credit card

      
PLEASE……WE DO NOT ACCEPT PAY PAL, WESTERN UNION MONEY TRANSFERS OR OTHER METHODS OF MONEY TRANSFERS

   
7 WHAT IS THE PROCEDURE OF SENDING FIGURINES TO SRI LANKA?
 

Please E-mail us your order with following Important Information.

     1.     The figure count - Foot, Cavalry and others.
     

     2.     The Sizes / Requirement / Quantity of Figurines etc:

    3.     The quality / specifications of painting required.


After which, we will forward our quotation to you with return shipping charges. Kindly note the Shipping charges will only be an estimated tentatative amount.

Please make sure to ship the figurines neatly and securely packed in a box in order to avoid / minimize damage, especially during transit. It should be as small as possible.

   
8 WHICH METHOD OF TRANSPORT IS THE CHEAPEST, SAFEST & BEST TO SHIP FIGURINES TO SRI LANKA?
 

1-The most reliable method is by Regular Air mail post or by a reputed Courier Service Provider. I.e.  USPS, Deutsche Post, Royal Mail, and DHL or …..

     USPS

  1. ***** For US Customers only - USPS priority Mail

    ***** USPS Priority Mail International now offers a Flat Rate Box for 190 countries, including
    Sri Lanka.

    http://www.usps.com/ratecase/simplified_international_rates.htm


    Delivery time is 6-7 average business days..

    ***** Tracking information is available.

2- Aramex shop and ship ... Cheap, Fast and Easy.  Click here for infomation
     

    ***** PLEASE DO NOT USE SEA MAIL TO SHIP FIGURINES

       
    9 WHAT HAPPENS IF A PARCEL IS MISS-HANDLED, LOST IN TRANSIT OR OTHERWISE, FROM SRI LANKA TO THE COUNTRY OF DESTINATION?
     

    Dear customer, each and every shipment containing painted figurines is essentially Insured. So its quite unlikely and rare that a shipment gets  lost and or misplaced. If misplaced / mishandled or lost we undertake to refund painting charges to you. You may either accept monetary compensation or keep it with us to be set off against your future orders.

       
    10 HOW SOON OR WHAT ARE THE DEAD-LINES OF DELIVERY OF FINISHED PRODUCTS?
     

    Delivery time will depend on quantity and quality of your order.

        
    11 Can You buy Figures direct from the Figure manufactures?
      Yes-................
    12 ANY MORE QUESTIONS PLEASE!!  PLEASE CHECK-US OUT @
     

    e-mail:|

    Our alternate email:


    Snail Mail:
    Fernando Enterprises
    #63, Old Walana Rd
    Walana, Panadura. 12500.
    Sri Lanka.



    TEL: +94-38-2244306,Mobile:0094-714909823 Fax: 0094 38 2244306

     

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