Miniature Painting Service

FAQ (Frequently Asked Questions)


1.

WHICH FIGURINES DO YOU PAINT?

We paint Historical, Fantasy, Tanks, Vehicles, Buildings, Air-crafts in Metal, Plastic, Resin and Flat-tin Figures in all scales of Any Historical Period.

2.

DO YOU NEED UNIFORM REFERENCES?

We have a large number of “Osprey” Reference Manuals / Books and numerous Web-pages, as Guidelines for Uniforms. But you have to mention the serial number and the page we should follow to paint your figures.

(A) - We deliver figurines painted to your specific, detailed requirements. In short …. We simply meet with your demand !

1. All you have to do is to send us a sample, with clearly written istructions in simple words … and we will take it from there. And …. Thank you for not writing long stories or a painting guide that is difficult to understand

2. A photograph or a clear picture along with the order will give us a clear idea and will avoid any miscommunications / lapses from us as well as from you. I.e., If you need different colours for uniforms please specifically mention so. Or else, the finished Product will be identical to the picture.

3. Please adhere to the final specifications that were placed originally with the order. Avoid as much as possible, changes / alterations / painting instructions that were placed along with the original order THIS IS THE MOST VULNERABLE AREA WHERE MANY MISTAKES CAN HAPPEN.

Kindly note that the original specifications / requirements shall be carried out as agreed at the time of the placement of order. No alterations to specifications will be entertained / accepted during the finishing process and or after completion of order. Any such last minute alterations will leave us with no choice but to charge you extra for all changes requested.


We strongly advise you to “sort and pack” the figurines under careful supervision, preferably by your self. Please handle with care all figurines with Bayonets, Swords, Flag-masts, Plumes etc., as these are easily damaged.

(B) - CAN I SEND FIGURINES DIRECT FROM THE MANUFACTURER?

" NO "

We DO NOT accept figurines direct from the manufacturer nor through other sources. .

3.

IF THE FIGURINES ARE NOT PAINTED TO MY EXPECTATIONS, WHAT THEN?

If the final product has fallen short of your expectations due to our errors or miscommunications and on reasonable grounds etc, we shall undertake to re-paint it free of charge.

Any such complaints must be reported to us withing 14 days from date of receipt of parcel.

4.

HOW DO YOU PAINT FIGURINES?

Well… this is how it goes……….

First ……The figurines are cleared of “Mould Lines” and……..

Then assembled if the figurines are in knocked-down form ……..

A Primer Paint Coat (Usually Grey) is applied to gain a smooth effect to the finished product.

( We also accept pre-prime coated figurines for painting )
Then the process of painting begins. Our hand-picked artists with dedication patience and attention to minute detail painstakingly bring into colourful life with the finest acrylic paints using customized fine-sable brushes. The paints are mixed and blended to perfection exclusively to your specific requirement at our factory equipped with the latest state-of-the-art equipment & accessories.

(ALL FIGURINES ARE MATT-VARNISHED INDIVIDUALLY PACKED WITH MAXIMUM CARE AND ATTENTION IN FOAM OR INDIVIDUAL BOXES AND PUT IN MASTER CARTOONS FOR SHIPMENT)

WHAT IS YOUR PRESENT WORK FORCE?“The Team” is 75+ hand-picked, dedicated skilled artists with plans for expansion. We handle an average of 60 - 70 orders per month at any given time.

5.

HOW DO YOU PAINT HORSES WHEN THERE IS NO INSTRUCTION?

We Paint in colors that resemble and are closest to the “Natural and Real Thing” See Eg:-

6.

HOW DO WE PAY FOR YOUR SERVICES?

Well…. That’s easy. Your options are………

6.1

PREFERABLY, FULL PAYMENT AT THE PLACEMENT OF ORDER, PLEASE

A) By Credit card

B) Western Union Money Trnsfers or Telegrahic Transfers (T/T)

PLEASE…… WE DO NOT ACCEPT PAY PAL, OR OTHER METHODS OF MONEY TRANSFERS

8.

WHICH METHOD OF TRANSPORT IS THE CHEAPEST, SAFEST & BEST TO SHIP FIGURINES TO SRI LANKA?

1-Regular Air mail.

2. UPS - We recommend UPS. For some countries UPS is cheaper than postal services. How it works: Please inform us the weight and measurements of the package, your address and the telephone no. then we will forward you the AWB with the UPS contact number in your country. You only have to contact them and they will come and pick the parcel from your home. In case you cannot wait until they come, you can handover the package to nearest UPS office. No upfront Charge. You will be charged in the final invoice. Please contact us for more information. 3. You can send your package via Aramex Shop and ship service.This is how it works. You send the parcel to your nearest address and they will deliver the parcel to us. The charges will be paid by us and will be added to your invoice once the order is finished. Once you send the package to Aramex please inform us the parcel post receipt or tracking number of the parcel so that we can follow. This service is quicker than postage but bit expensive than post.
SHOP & SHIP VIA ARAMEX
FERNANDO ENTERPRISES
BOX # CMB 244
5810 Ambler Drive,
Unit 14
Mississauga,
Ontario L4W4J5
Canada
Tel: +1 (905)238044
SHOP & SHIP VIA ARAMEX
FERNANDO ENTERPRISES
BOX # CMB 244
Aramex, Zone de fret 4,
2 Rue Des Voyelles Roissy
CDG Cedex
Paris 95703
France
Tel: +33-148167600
SHOP & SHIP VIA ARAMEX
FERNANDO ENTERPRISES
BOX # CMB 244
Air express Rep.
SnS Via Milano,
9 Pobbiano do Rodano (MI),
Rodano 20090
Italy
Tel:+3902926851
SHOP & SHIP VIA ARAMEX
FERNANDO ENTERPRISES
BOX # CMB 244
MRW Intl C/Garrigues 45 Pol Ind Mas Blau II,
Sant Boi de Llobregat
Barcelona 08830
Spain
Tel: +34933368500
SHOP & SHIP VIA ARAMEX
FERNANDO ENTERPRISES
BOX # CMB 244
Sovereign AIC,
Spreestrasse 4
Kelsterbach
65451
Germany
Tel: +49-40-226317458
SHOP & SHIP VIA ARAMEX
FERNANDO ENTERPRISES
BOX # CMB 244
Aramex International Hava Kargo ve Kurye A.S,
Mimar Sinan cad.
Serhat sok. No: 35, Ikitelli
Istanbul
34306
Turkey
Tel: +90 212 999 1 222
SHOP & SHIP VIA ARAMEX
FERNANDO ENTERPRISES
BOX # CMB 199
Aramex House Old Bath Road Colnbrook
Slough,
Berkshire SL3 0NS
United Kingdom
Tel: 01753-210399
SHOP & SHIP VIA ARAMEX
FERNANDO ENTERPRISES
BOX # CMB 244
182-21 150th Avenue
Springfield Gardens,
NY 11413
USA
Tel: 718-553-8740
SHOP & SHIP VIA ARAMEX
FERNANDO ENTERPRISES
BOX # CMB 244
Aramex HK LTD – SNS,
1/F, Mapletree Logistics Hub Tsing Yi,
30 Tsing Yi Road
Tsing Yi South
Kwai Tsing
999077
Hong Kong
Tel: 85235567000 Fax: +852 8343 0383
SHOP & SHIP VIA ARAMEX
FERNANDO ENTERPRISES
BOX # CMB 244
Fastway Couriers,
110 Denison St,
Hillsdale NSW 2036
Australia.
p: 02 9737 8288
SHOP & SHIP VIA ARAMEX
FERNANDO ENTERPRISES
BOX # CMB 244
TOKYO SRC UNIT-B4F Katsushima MITSUREI
Katsushima,
Shinagawa-ku,
140-0012
Tokyo
Tel: 03-6423-0866

9.

WHAT HAPPENS IF A PARCEL IS MISS-HANDLED, LOST IN TRANSIT OR OTHERWISE, FROM SRI LANKA TO THE COUNTRY OF DESTINATION?

Dear customer, each and every shipment containing painted figurines is essentially Insured. So its quite unlikely and rare that a shipment gets lost and or misplaced. If misplaced / mishandled or lost we undertake to refund painting charges to you. You may either accept monetary compensation or keep it with us to be set off against your future orders.

10.

HOW SOON OR WHAT ARE THE DEAD-LINES OF DELIVERY OF FINISHED PRODUCTS?

Delivery time will depend on quantity and quality of your order.

11.

Can You buy Figures direct from the Figure manufactures?

e-mail:

Our alternate email:

Snail Mail:
Fernando Enterprises
#107, Galle Rd
Walana, Panadura. 12500.
Sri Lanka.
TEL: +94-38-2244306 ,
Mobile:0094-714909823 ,
Fax: 0094 38 2244306